IT'S GOOD NEWS

Ryan-mare

28 September 2017 | Billy Thompson

Imagine looking forward to your holiday only for your flight to be cancelled days before. Annoying, right? Well unfortunately, it’s just one of those things that usually can’t be helped.

Bad weather, technical issues with the plane, airport problems; these are all typical reasons for a cancelled flight. But cancelling flights because the pilots holiday rosters were messed up? Now that’s a new one!

That’s exactly what’s been happening to passengers with Ryanair these past few weeks. The airline has been cancelling 40-50 flights every day and has just announced it will be cancelling a further 18,000 flights between November and March.

The holiday booked by many pilots clearly wasn’t recorded, a huge error. Of course, the pilots still demand the holiday they’re entitled to, meaning thousands of flights will have an empty cockpit.

It’s been an obvious PR disaster. Ryanair boss, Michael O’Leary, has however admitted the company has “messed up” and promised anyone who is “entitled to compensation will receive compensation”. Definitely a good move rather than make excuses.

To make matters even worse, Ryanair has now been threatened with legal action for "persistently misleading" passengers about their rights following thousands of flight cancellations.

Oh dear, oh dear. A serious blunder by Ryanair that’s going to take a lot of time and work to fix.